Primary Care IT | Knowledge Base

Welcome to the PCIT Customer Knowledge Base

Our knowledge base is designed to provide support material to assist you with national contracts and resources provided by Primary Care IT to both the general public and for resources built specifically for our customers.  
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We have produced various customer support articles to assist you in answering questions or queries that you have to save you time in waiting for a ticket response.

For Our Valued Customers: Ensure you Log in to unlock access to a range of exclusive support resources such as articles supporting resources for your local enhanced services designed just for you.

Quick Tip: If you’re accessing via the Customer Portal, you’ll be automatically signed in, making it even easier to get the help you need.

Thank you for choosing Primary Care IT.  We’re here to support you every step of the way!

    • Knowledge Base

    • General Support

      This area contains general support and information.

    • Contractual Support

      Containing resources to support all national contracts - QOF, PCN DES, IIF, etc

    • PCIT EMIS Web

      Support articles tailored for users of the PCIT advanced optimisation of the EMIS Web clinical system.

    • PCIT SystmOne

      Support articles tailored for users of the PCIT advanced optimisation of the TPP SystmOne clinical system.

    • OneAnalytics

      Support articles tailored for users of PCIT OneAnalytics

    • Medicus

      This is for customers using Medicus