Overview

The 2025/26 GP contract places a stronger emphasis on continuity of care, but many patients still have misconceptions about what this means. This guide debunks common myths and explains how continuity is prioritised while balancing access to urgent care.

Common Myths & Reality

Myth 1: "I Should Always Be Able to See My Usual GP"

Reality: While practices prioritise continuity for certain patients, it is not always possible due to workload and appointment availability. However, practices are encouraged to ensure that patients with complex needs see the same clinician where possible.

What Patients Need to Know:

·      Urgent appointments may require seeing an available GP rather than the usual one.

·      Planned care allows for better continuity, so book ahead when possible.

·      Practices prioritise continuity for those who would benefit most, such as patients with long-term conditions.

Myth 2: "Continuity Only Matters for Older or Complex Patients"

Reality: While continuity is especially important for patients with chronic conditions, all patients benefit from seeing a familiar clinician where possible.

What Patients Need to Know:

·      Patients receiving ongoing treatment or monitoring will be prioritised for continuity.

·      Some one-off issues can be handled effectively by any available GP.

·      Practices use appointment systems to balance continuity and timely access.

Myth 3: "Seeing Different GPs Means Lower Quality of Care"

Reality: Every GP in the practice has access to patient records, ensuring that care is safe and well-documented, even if a patient sees different clinicians.

What Patients Need to Know:

·      GPs use shared records to track ongoing health concerns.

·      Communication between clinicians ensures continuity even when different doctors are involved.

·      For long-term conditions, practices try to maintain consistency where possible.

Myth 4: "Online and Phone Appointments Reduce Continuity of Care"

Reality: Digital access can enhance continuity, as patients can still consult with their regular GP through remote consultations when in-person visits aren’t needed.

What Patients Need to Know:

·      Many routine and follow-up consultations can be handled remotely.

·      Online and telephone appointments reduce waiting times, allowing more time for continuity where it matters most.

·      Digital access ensures more flexibility in scheduling with a preferred GP.

How Patients Can Improve Their Own Continuity of Care

·      Plan ahead – Booking non-urgent appointments in advance increases the chance of seeing a preferred GP.

·      Use online access – Digital booking tools can show when a specific GP is available.

·      Consider remote consultations – These may provide continuity even if an in-person appointment isn’t possible.

·      Follow your care plan – Patients with long-term conditions should follow recall schedules for consistent care.

Final Thoughts

Continuity of care is a priority but must be balanced with timely access for urgent needs. By understanding how GP appointments are structured, patients can make informed choices about their care while helping practices deliver the best possible service.