· Reduction in administrative targets – Fewer QOF indicators requiring reporting.
· Simplified ARRS workforce rules – More flexibility in hiring additional roles.
· Mandatory digital access – Online appointment requests may reduce phone demand but require workflow adjustments.
· Enhanced focus on CVD prevention – While shifting priorities, this could increase initial workload before long-term efficiency gains.
Action Points:
· Identify which workload reductions apply to your practice.
· Implement efficient workflows for online appointment requests.
· Prepare for long-term changes in patient management approaches.
Impact: Positive – Less admin work.
· QOF streamlining removes lower-value indicators, reducing unnecessary box-ticking.
· Fewer reporting requirements mean GPs can focus more on patient care rather than compliance.
Key Takeaways:
· Less data entry for certain indicators.
· More flexibility in achieving targets without excessive admin.
· Reduction in low-value workload but still requires effective data recording.
Impact: Mixed – May shift workload to new processes.
· Online appointment requests must be available throughout core hours.
· More efficient triaging can reduce phone call burden but requires staff training to manage demand shifts.
Key Takeaways:
· Reduced phone pressure but potential increase in triage workload.
· Investment in digital workflows is necessary.
· Practices must educate patients on using online services correctly.
Impact: Positive – More clinical staff support.
· More flexibility in hiring under ARRS helps reduce strain on GPs.
· Roles such as clinical pharmacists, social prescribers, and physician associates can take on work that previously fell to GPs.
Key Takeaways:
· Greater workforce capacity to manage long-term conditions.
· Must integrate ARRS roles effectively to see benefits
· Training & supervision still required for new staff.
Impact: Neutral – Short-term increase, long-term efficiency.
· The shift to CVD prevention and proactive care means more initial patient engagement but better long-term outcomes.
· Medication optimisation and lipid management targets could increase short-term consultations.
Key Takeaways:
· Upfront workload increase for risk stratification.
· Long-term reduction in reactive care if prevention is successful.
· Better patient outcomes = lower demand on GPs over time.
➡️ Immediate Impact: Neutral to slight increase, as practices adjust to digital and prevention-focused changes.
➡️ Long-Term Impact: Reduction in administrative burden and improved workforce support, leading to lower demand over time.
What Can Practices Do?
· Ensure digital access is implemented smoothly to prevent extra workload.
· Use ARRS staff effectively to distribute tasks appropriately.