EMIS alert box flickering

EMIS alert box flickering

We are aware of a number of instances recently where users experience flickering when trying to view the tooltip information by hovering the mouse over OneResults or OneMonitoring in the red/pink EMIS alert box.

The flickering is caused by EMIS being unable to display all of the information in a tooltip; OneResults and OneMonitoring alerts have large tooltips which we have taken care to ensure is constrained to a size which avoids flickering on a 'standard' desktop configuration NHS PC.

There are two main factors which determine when the prompt flickers:
1) Screen resolution. Newer 16:9 desktop displays with a resolution of 1920x1080 or higher can cope with the size of larger tooltip boxes. We are aware of instances where the resolution has been turned down to 1280x720, and also laptops using maximum resolutions such as 1366x768. 

2) Tooltip contents. Whilst every effort has been made to ensure that the tooltip information is easily viewable on a 1920x1080 screen, the information generated may spill over and cause flickering. If you experience this please report to our support team via a ticket who will investigate. Please remember to include an example EMIS number as well as the resolution of screen you are using.

Where the resolution cannot be increased, some users have suggested holding the right mouse button on the alert which will keep the tooltip visible for you to read.


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