· ARRS underutilisation – Unclaimed workforce reimbursement funds are lost if not used.
· Missed QOF targets – Higher thresholds could mean reduced payments.
· Late or incorrect Enhanced Services claims – Inaccurate submissions risk non-payment.
· Non-compliance with digital mandates – Failure to meet online booking and access requirements could lead to funding restrictions.
Action Points:
· Identify at-risk funding areas in your practice.
· Implement robust tracking systems for all claims.
· Ensure compliance with new NHS digital and access requirements.
· Ensure your PCN is fully utilising ARRS funding – unclaimed funds do not roll over.
· Review your PCN workforce plan to ensure all roles are fully funded.
· Submit accurate monthly reimbursement claims on time.
Checklist:
· Confirm PCN workforce planning aligns with ARRS funding availability.
· Ensure monthly claims are submitted without errors.
· Monitor staff utilisation to maximise funding claims.
· Review QOF performance regularly to track progress against targets.
· Ensure coding and reporting are accurate to capture all eligible patients.
· Focus on new high-value indicators, particularly CVD prevention and chronic disease management.
Checklist:
· Monitor QOF performance monthly to identify at-risk areas.
· Ensure all activity is coded correctly to meet QOF targets.
· Prioritise clinical areas with the highest QOF points value.
· Late or incorrect Enhanced Services (ES) claims risk delayed or non-payment.
· Use CQRS and ICB portals to track claim deadlines and required documentation.
· Keep detailed audit trails to support claims in case of dispute.
Checklist:
· Ensure all ES activity is recorded accurately in clinical systems.
· Submit claims on time via the correct NHS portals.
· Retain evidence of service delivery for financial audits.
· From October 2025, practices must offer online appointment requests throughout working hours.
· Failure to comply could impact access-related funding streams.
· Ensure your clinical system and website allow for digital booking.
Checklist:
· Confirm online booking is enabled and working correctly.
· Train staff on managing online appointment requests.
· Monitor patient access feedback to ensure compliance.
🗓 Monthly – Submit ARRS and Enhanced Services claims on time.
🗓 April 2025 – Ensure QOF performance tracking is fully operational.
🗓 October 2025 – Meet NHS digital access mandates.
Immediate Actions:
· Identify key financial risks and implement tracking processes.
· Ensure all reimbursement claims are accurate and timely.
· Monitor QOF and Enhanced Services performance to prevent income loss.