Q: A patient in their 70s was vaccinated several years ago, but the Eligible alert is still showing.
A: Look at the coding of the vaccination entry. An EMIS code of Herpes zoster vaccination did exist briefly which may have been used, or Herpes zoster vaccination given, but these are not picked up by the protocol. If the patient was vaccinated at their previous surgery which was on SystmOne, make sure the degraded entries have been re-coded.
Q: A patient received their first Shingrix dose, but there is no alert to show an incomplete course.
A: Ensure that the first dose was recorded using the correct code. We are aware of instances where the code representing a single dose has been used (with Shingrix written in the associated text). The system is not able to distinguish which vaccine was given, and consequently will also ignore any second dose for payment purposes.
Q: Why is a 65 year old patient not showing as eligible?
A: The catch up cohort only includes patients who were born on or after 1st September 1958 AND have had their 65th birthday. Patients born before this date will not be eligible until their 70th birthday unless national policy changes sooner.
Q: The patient has previously declined the shingles vaccination so why is the alert still showing?
A: An immunocompetent patient remains eligible until their 80th birthday; an immunocompromised patient remains eligible for life. Coding patient declined will downgrade the priority of the alert from medium to low.
Q: What is the difference between EMIS' shingles alert, and PCIT's alert?
A: Whilst both alerts display patients who are eligible, HP062 is more detailed in suggesting immunocompromised patients who are eligible to receive a vaccine, while ensuring immunocompromised patients also eligible by age are always confirmed as eligible. Information displayed around an incomplete course offers more guidance to suggest whether an 8 week or 6 month interval is indicated.
Q: The alert is showing for a patient over the age of 80 but I thought patients could not have a vaccine beyond their 80th birthday?
A: Patients over the age of 50 who are immunocompromised are eligible to receive a Shingrix vaccine beyond their 80th birthday.
If there is an existing EMIS protocol alert for shingles eligibility, you will want to deactivate this before activating/using this protocol alert (HP062): See the installation section further up in this article for details on how to do this.