Introduction to OneRecall
Overview of OneRecall and Its Key Benefits
Key Benefits of OneRecall
Prioritises High-Risk Patients – Identifies patients with outstanding care needs, ensuring urgent cases are addressed first.
Modular Recall System – Practices can tailor recalls based on their specific needs, starting with essential Quality and Outcomes Framework (QOF) recalls and expanding to other conditions over time.
Efficient Use of Staff Resources – Groups patients into recall categories (e.g., cardiovascular, respiratory, care planning), making it easier to assign the right staff to the right patients.
Seamless Integration with EMIS – Provides searches, alerts, and prompts that work within existing practice systems.
Patient-Centric Approach – Reduces the need for multiple visits by recalling patients for multiple conditions in a single appointment.
How OneRecall Streamlines Patient Recall
Traditional patient recall methods can be time-consuming and inconsistent. OneRecall enhances efficiency by automating recall processes, using structured searches to ensure patients receive timely care. The system includes:
Recall reports that identify which patients need reviews and what actions are required.
Allows simple implementation of invitations via SMS, letters, and phone calls.
Follow-up tracking to ensure patients who don’t respond to initial invitations are contacted again.
Exception coding for patients who opt out or have clinical reasons not to be recalled.
Summary of Modular Recall Options
OneRecall is built with flexibility in mind, allowing practices to start with a core recall system and expand as needed. The core recall process focuses on essential QOF areas, with the option to add additional recalls over time.
Standard QOF Recalls in OneRecall
Asthma
Atrial fibrillation (who are not anticoagulated)
Cancer care reviews
Coronary heart disease
COPD
Dementia
Depression reviews
Diabetes
Heart failure
Hypertension
Learning disability health checks
Mental health reviews
Stroke/TIA
Non-diabetic hyperglycaemia (blood test monitoring)
Optional Add-On Recall Elements
DOAC monitoring
DMARD monitoring
Additional blood monitoring
Frailty and housebound patient reviews
Peripheral arterial disease
Osteoporosis
Epilepsy
Palliative care reviews
Expanded cancer recall options
Hypothyroidism monitoring
Next Steps
Now that you have an overview of OneRecall, the next step is to explore how to plan and implement OneRecall in your practice. The next article in this series will guide you through setting up OneRecall, aligning roles within your team, and ensuring a smooth transition to the new recall system.
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