OneAnalytics fails to load in certain browsers

OneAnalytics fails to load in certain browsers

Because of recent security updates within browsers, some users are experiencing problems when trying to log into OneAnalytics.  Users of Safari, Chrome or Firefox, may see an error message:

The Tableau SSO server failed to load – Console Error ‘ [Error] Refused to display '(iframe url)' in a frame because it set 'X-Frame-Options' to 'DENY'.
We are currently working hard to resolve this issue.   Because our website logs you on to our analytics server when you sign in, we are reliant on other providers changing their technology to allow the integration to continue to work properly.

In the meantime, if you have access to Internet Explorer, this does not have any issues and is a safe workaround for this problem.
Safari will begin to work if third party cookies are set to enabled (this is not however a recommended workaround).
Changing cookie settings in Google Chrome doesn't have any effect.



Reported: 06 May 2021.


    • Related Articles

    • How to access OneAnalytics

      If you are a OneAnalytics subscriber, you can access OneAnalytics via the Primary Care IT website. Log in to the website by clicking on the "Login/Register" at the top right of the webpage: The following page will show: If you are already registered ...

    • OneAnalytics Extract Schedule

      OneAnalytics Extract Schedule This article lists the targeted extract completion dates for our OneAnalytics Products. Note: QOF & IIF Extracts are pulled twice a month in February and March to support practices with meeting their targets. 2025 dates ...

    • QOF Dashboard

      QOF Dashboard GP Contractual Reporting This dashboard is available to customer who have the OneAnalytics National Subscription Dashboard Purpose This dashboard provides a comprehensive view of your practice's performance against the Quality and ...

    • Blood Pressure Risk Identification

      Blood Pressure Risk Identification GP Contractual Reporting This dashboard is available to customer who have the OneAnalytics National Subscription Dashboard Purpose This dashboard shows you the spread of risk across your practice for patients that ...

    • GP Contractual Reporting Overview

      GP Contractual Reporting – OneAnalytics Support Guide Overview The GP Contractual Reporting area in OneAnalytics contains five dashboards that help you monitor performance, identify patient risk, and improve delivery against national and local ...