OneAnalytics fails to load in certain browsers

OneAnalytics fails to load in certain browsers

Because of recent security updates within browsers, some users are experiencing problems when trying to log into OneAnalytics.  Users of Safari, Chrome or Firefox, may see an error message:

The Tableau SSO server failed to load – Console Error ‘ [Error] Refused to display '(iframe url)' in a frame because it set 'X-Frame-Options' to 'DENY'.
We are currently working hard to resolve this issue.   Because our website logs you on to our analytics server when you sign in, we are reliant on other providers changing their technology to allow the integration to continue to work properly.

In the meantime, if you have access to Internet Explorer, this does not have any issues and is a safe workaround for this problem.
Safari will begin to work if third party cookies are set to enabled (this is not however a recommended workaround).
Changing cookie settings in Google Chrome doesn't have any effect.



Reported: 06 May 2021.


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