Pre Triage Process (PTP) Specification

Pre Triage Process (PTP) Overview:

Many practices are finding that having an online “tap” that never turns off is causing them to be overloaded with requests for contact. Primary Care IT is pleased to introduce Pre Triage Process. You can choose which elements you want to deal with online and direct users to these and then manage the rest using Pre Triage Process, on the telephone with your reception team taking details using the PTP system. E.g. take all sick note requests on line, but deal with face to face requests via telephone – it’s your surgery, you choose how to set it up and we provide the tools.

Features and Benefits

Standardised information

Standardise the information collected by your reception team, allowing rapid onboarding of new members (useful in times of high staff turnover) because they just follow the questions

Signposting directly to local services

Do you have local services like minor eye conditions clinics, minor injuries clinics or others that patients can book directly into? Have these signposted to your patients consistently to keep your appointments free for those needing them

Make the most of your additional roles

We localise PTP so that patients with suitable conditions are booked directly with your additional roles team members.

Clinical teams see quick summaries saving time

When your clinical team enter the patients record they can see a quick summary of the information entered (and if you’re an EMIS practice any other related useful information)

The process works as follows:

Initial screening information for local pathways or ARRS members suitability – tailored to your local availability.

Then signposting to pharmacy for common conditions is highlighted and the top conditions for contacting the surgery listed. When one of the options is selected the system goes on to ask further questions: