Development Process and what you can expect from Primary Care IT

Development Process and what you can expect from Primary Care IT

The Primary Care IT toolset is a suite of resources designed to optimise operations within General Practices. It consists of templates, alerts, protocols, and searches, all embedded within your existing electronic health records (EMIS Web, TPP SystmOne etc). These resources, which are tailored to contractual and localised requirements, aim to make life easier for staff and improve patient care.


We understand that you might be curious about how these tools are developed and how long it takes. Let us explain our process and timelines, so you know exactly what to expect.


Our Development Process

Initial Scoping

Before we start building a tool, we perform an initial scoping of the requirement. This step involves analysing the contract, brainstorming how we can create the needed support, and understanding any questions that we need to ask of you, the customer. During this phase, we also estimate the build duration. This usually takes about two weeks, but larger projects might require a bit more time.


Build Phase

The resources are then built during the Build Phase, which typically lasts 4-6 weeks. However, this timeline could change depending on the size and complexity of the project.


Quality Assurance

After the Build Phase, we undertake Quality Assurance to test the build quality and assumptions. This is performed by a second team member and typically takes about two weeks.


User Acceptance Testing

We then share the resources with end users during User Acceptance Testing. This phase, usually lasting two weeks, allows us to gather valuable input from a small focus group of engaged subscribers. If feedback suggests significant changes are necessary, we may need to return to the Build Phase.


Communication Resources Creation

Simultaneously, we spend two weeks creating communication resources, training videos, and support materials.


Go Live

Finally, we're ready to go live!


Communication During the Development Process

Regular communication is vital to ensure a smooth process. We maintain regular contact with the contract owner to update them on progress. If there are any unexpected changes or delays, you'll be the first to know.


Supporting You Throughout the Process

When rolling out a new tool, we're committed to providing comprehensive support resources. We launch the tools with a recorded webinar that walks you through the contracts and resources. In addition, you'll find support articles and lessons within the Primary Care IT Hub, a section of our website dedicated to providing bespoke localised information.


Thank you for choosing the Primary Care IT toolset. We value your partnership and are excited to continue delivering tools that enhance your daily operations and patient care.

    • Related Articles

    • Registering with the Primary Care IT Website

      In order to register with the Primary Care IT website, click on the "Login/Register" menu item on the top right hand menu of the website: Click on the "Not a member yet? Register now" link: Fill in all the details and click "Submit".  You must ...
    • Understanding QOF exclusions and Personalised Care Adjustments

      If you want to read much more detail about the topic, read the relevant year's Technical Annexe. At the time of writing the previous year was 2021/22 and can be found here If you're reading this there is a good chance that you're interested in ...
    • CQC Visits and managing/tracking hospital referrals

      Primary Care IT understands that during recent CQC inspections, questions have been asked about how practices are actively monitoring patients on waiting lists for hospital treatment. This is soft feedback from practices who have recently had ...
    • Accessing the PCIT Learning Account

      To access the Primary Care IT Learning account, click on the "Learning Account" on the top right menu: If you don't have access to the Learning Account, you will see the following page:   When logged in correctly, you will see the learning hub: If ...
    • Income protection for the 2024/25 year

      This contract year has seen a further 13 indicators "protected", bringing the total to 32. This includes: 19 disease register indicators 6 clinical indicators 1 public health indicator 6 quality improvement indicators. A total of 212 points have been ...