Raising a Support Ticket or Development Request
Development Requests/Report an Issue:
Each template has a page called PCIT Information.
To report an issue or log a development request. Click on the PCIT Info page
Click either Report an Issue or Development Request (as appropriate).
Submit a Support Ticket:
This will open the PCIT new ticket portal, select PCIT SystmOne from the Department drop down list.
Complete the form with as much detail as possible. Ensure the template name is included in both the Subject and the Description please.
Related Articles
Newly added or removed from the COPD register
Newly added or removed from the COPD register Overview/Purpose These patient status alerts support QOF 2026/27 COPD register accuracy. These alerts will appear where changes to the QOF COPD register rules appear to have either added or removed a ...
Hide patient details for support
If you are sharing your screen for remote support or if you are taking a screen capture, it is imperative to hide patient details. This is easily achieved in SystmOne and results in the demographic box showing the words "Patient details ...
Obesity management checker
Obesity management checker Overview/Purpose This protocol supports QOF 2026/27 achievement for the new obesity indicators OB004 and OB005. It is triggered when a BMI is entered and checks whether the patient meets the relevant BMI threshold for ...
Frailty Considerations
Frailty Considerations Overview/Purpose These patient status alerts support QOF optimisation for 2026/27 by helping users identify patients where frailty coding may affect achievement of blood pressure and diabetes indicators. Frailty affects blood ...
Frailty code checker
HP452 Frailty code checker Overview/Purpose This protocol supports accurate frailty coding for QOF. It checks frailty coding when the patient record is saved and helps ensure that QOF frailty coding is consistent with the Rockwood frailty code or ...