Raising a Support Ticket or Development Request

Development Requests/Report an Issue:

Each template has a page called PCIT Information. 

To report an issue or log a development request. Click on the PCIT Info page 

Click either Report an Issue or Development Request (as appropriate).

Submit a Support Ticket:

This will open the PCIT new ticket portal, select PCIT SystmOne from the Department drop down list. Complete the form with as much detail as possible. Ensure the template name is included in both the Subject and the Description please.  

​

• Related Articles

• Hide patient details for support

  If you are sharing your screen for remote support or if you are taking a screen capture, it is imperative to hide patient details. This is easily achieved in SystmOne and results in the demographic box showing the words "Patient details ...

• 005B COVID booster recall

  The COVID booster recall has become a seasonal event, with different eligibility criteria for Spring and Autumn campaigns. These reports identify patients over the age of 6 months who would be eligible to receive a COVID (booster) vaccination. It ...

• CAN 04: FIT Template

  Purpose: This template is designed to help users record information to fulfill cancer referral requirement. This includes information about FIT kit provision, planned action, Test request and the Actions Following Results. The template is linked to ...

• IIF CAN04 Checker (HP291)

  Purpose: This protocol will: ensure that the requirements of CAN04 are met for the PCN DES What does it actually do? The protocol performs the following functions: Checks to make sure that the requirements of CAN04 have been met prior to referral - ...

• Frailty Status and Assessment

  Purpose: The patient status alerts will: help to ensure that frailty awareness is optimised within your practice What does it actually do? If a patient is 65 or over, the protocol looks to see if the patient has had a code of mild, moderate or severe ...