Raising a Support Ticket or Development Request

Development Requests/Report an Issue:

Each template has a page called PCIT Information. 

To report an issue or log a development request. Click on the PCIT Info page 

Click either Report an Issue or Development Request (as appropriate).

Submit a Support Ticket:

This will open the PCIT new ticket portal, select PCIT SystmOne from the Department drop down list. Complete the form with as much detail as possible. Ensure the template name is included in both the Subject and the Description please.  

​

• Related Articles

• Hide patient details for support

  If you are sharing your screen for remote support or if you are taking a screen capture, it is imperative to hide patient details. This is easily achieved in SystmOne and results in the demographic box showing the words "Patient details ...

• Polio vaccination coverage search

  Primary Care IT has produced some searches (request access here) to support Practices who receive enquiries from patients wanting to check their vaccination status for polio as a result of the Public Health incident declared after vaccine derived ...

• Using the Admin OneTemplate

  Admin OneTemplate This template is for Admin staff to record various items. This template covers Important Patient Information, Ambulance (incs Booking Checklist), Communications, Death admin, Email encounter, Home Visit admin, Letter received, ...

• Using the OneCalculator

  OneCalculator This template has a large range of useful Calculators. This covers ACB, Child Growth, GPPAQ, Warfarin monitoring, AUDIT C, Depression, COVID, CHADSVASc, Fever Pain, Body Mass, HAS-BLED, IPSS, Marburg Heart Score, MUST, NAFLD, ORBIT, ...

• 009 MHRA, NPSA and CAS alerts

  Do you have a reliable process for managing MHRA, NPSA, CAS or other alerts? At Primary Care IT we scope these for you and build searches for you, so you don't have to do this yourself. You can see the current searches on the left. MHRA001-a) On ...