Raising a Support Ticket or Development Request

Development Requests/Report an Issue:

Each template has a page called PCIT Information. 

To report an issue or log a development request. Click on the PCIT Info page 

Click either Report an Issue or Development Request (as appropriate).

Submit a Support Ticket:

This will open the PCIT new ticket portal, select PCIT SystmOne from the Department drop down list. Complete the form with as much detail as possible. Ensure the template name is included in both the Subject and the Description please.  

​

• Related Articles

• Hide patient details for support

  If you are sharing your screen for remote support or if you are taking a screen capture, it is imperative to hide patient details. This is easily achieved in SystmOne and results in the demographic box showing the words "Patient details ...

• Using OneCoding Template

  Purpose: This template is for use by clinical coders when receiving external communications from other agencies. What does it actually do? It is designed to contain everything a clinical coding team would need to process letters, record relevant ...

• 005B COVID booster recall

  The COVID booster recall has become a seasonal event, with different eligibility criteria for Spring and Autumn campaigns. These reports identify patients over the age of 6 months who would be eligible to receive a COVID (booster) vaccination. It ...

• 017 Weight ES

  See our separate support article about the Weight Management Enhanced service and the requirements for this. This collection of searches has been designed to support Practices with the Weight Management Enhanced Service. Built in line with the ...

• Suspected Colorectal Cancer and FIT Management Process

  Purpose: We have developed a set of templates to support the management of suspected colorectal cancer. What does it look like? Clinician Template This template can be found within the Suspected Cancer in the Clinician OneTemplate or search '2ww ...