Raising a Support Ticket or Development Request
Development Requests/Report an Issue:
Each template has a page called PCIT Information.

To report an issue or log a development request. Click on the PCIT Info page
Click either Report an Issue or Development Request (as appropriate).
Submit a Support Ticket:
This will open the PCIT new ticket portal, select PCIT SystmOne from the Department drop down list.
Complete the form with as much detail as possible. Ensure the template name is included in both the Subject and the Description please. 
Related Articles
Hide patient details for support
If you are sharing your screen for remote support or if you are taking a screen capture, it is imperative to hide patient details. This is easily achieved in SystmOne and results in the demographic box showing the words "Patient details ...
Using OneCoding Template
Purpose: This template is for use by clinical coders when receiving external communications from other agencies. What does it actually do? It is designed to contain everything a clinical coding team would need to process letters, record relevant ...
005B COVID booster recall
The COVID booster recall has become a seasonal event, with different eligibility criteria for Spring and Autumn campaigns. These reports identify patients over the age of 6 months who would be eligible to receive a COVID (booster) vaccination. It ...
034D Eligible for RSV vaccination searches
This folder sits within Primary care IT - Reporting Group within folder 034 Eligibility. The new vaccination programme against Respiratory Syncytial Virus (RSV) goes live in September 2024. In preparation for this new line of work, Primary Care IT ...
Suspected Colorectal Cancer and FIT Management Process
Purpose: We have developed a set of templates to support the management of suspected colorectal cancer. What does it look like? Clinician Template This template can be found within the Suspected Cancer in the Clinician OneTemplate or search '2ww ...