Raising a Support Ticket or Development Request

Raising a Support Ticket or Development Request

Development Requests/Report an Issue:

Each template has a page called PCIT Information. 

To report an issue or log a development request. Click on the PCIT Info page 

Click either Report an Issue or Development Request (as appropriate).











Submit a Support Ticket:
This will open the PCIT new ticket portal, select PCIT SystmOne from the Department drop down list. Complete the form with as much detail as possible. Ensure the template name is included in both the Subject and the Description please.  

    • Related Articles

    • Hide patient details for support

      If you are sharing your screen for remote support or if you are taking a screen capture, it is imperative to hide patient details. This is easily achieved in SystmOne and results in the demographic box showing the words "Patient details ...
    • 005B COVID booster recall

      The COVID booster recall has become a seasonal event, with different eligibility criteria for Spring and Autumn campaigns. These reports identify patients over the age of 6 months who would be eligible to receive a COVID (booster) vaccination. It ...
    • Frailty Status and Assessment

      Purpose: The patient status alerts will: help to ensure that frailty awareness is optimised within your practice What does it actually do? If a patient is 65 or over, the protocol looks to see if the patient has had a code of mild, moderate or severe ...
    • Polio vaccination coverage search

      Primary Care IT has produced some searches (request access here) to support Practices who receive enquiries from patients wanting to check their vaccination status for polio as a result of the Public Health incident declared after vaccine derived ...
    • Using the Admin OneTemplate

      Admin OneTemplate This template is for Admin staff to record various items. This template covers Important Patient Information, Ambulance (incs Booking Checklist), Communications, Death admin, Email encounter, Home Visit admin, Letter received, ...