This template is for use by admin team members to record all of the common things that are needed in that role. If there are things that as an admin team member you are regularly doing and want this building into the template, please submit a developement request so we can add this in. What does it actually do?
The template has the following pages:
- Important information
- Appointments
- UTI
- Vaccinations
- Death
- Ambulance
- Payment admin
- Travel admin
- Results
- SAR admin
- Communication
- Home visit request
- Prescription admin
- Firearms request
- Sick note request
What does it look like?
If you want to review the template in full, please attend one of our regular training sessions for Admin team members or speak to your customer relationship manager. Some examples of the template pages are shown below:
Supporting CQC key areas
Safe
Safeguarding and protection from abuse
Managing risks
Self care and treatment
Effective
Assessing needs and delivering evidence-based treatment
Monitoring outcomes and comparing with similar services
Staff skills and knowledge
How staff, teams and services work together
Supporting people to live healthier lives
Consent to care and treatment
Caring
Kindness, respect and compassion
Involving people in decisions about their care
Privacy and dignity
Responsive
Person-centred care
Taking account of the needs of different people
Timely access to care and treatment
Concerns and complaints
Well-led
Leadership capacity and capability
Vision and strategy
Culture of the organisation
Governance and management
Management of risk and performance
Management of information
Engagement and involvement
Learning, improvement and innovation
System Dependencies:
There are no system dependencies. As with all Primary Care IT templates, these are highly dynamic and rely on appropriate coding of problems within patient records.
Fitting your practice
Your teams need to know to access the template, either manually or through the OneLauncher Admin