Patient communication and engagement guides
How to Manage Patient Frustration Over Appointment Wait Times
Overview With increasing demand for GP services, appointment wait times remain a major frustration for patients. The 2025/26 GP contract aims to improve access through online booking and digital triage, but managing patient expectations and ...
How to Set Patient Expectations Around GP Access & Availability
Overview With the 2025/26 GP contract, practices must balance improving access while managing realistic patient expectations. Many patients expect immediate appointments, but understanding the new systems and triage processes will help reduce ...
How to Communicate Digital Access Changes to Patients
Overview With the 2025/26 GP contract, all GP practices must offer online appointment requests throughout working hours. Clear patient communication is essential to ensure smooth adoption, manage expectations, and reduce confusion or frustration. Key ...