FAQs
Sign-in problems
Work through the symptom that matches what you're seeing. "Invalid email or password" Use Forgot password? on the sign-in form — enter your email, then type the 6-digit code from the email we send. (This is also how brand-new users set their first ...
Getting help
Help yourself first In-app guides — the Guides (?) menu in the header has replayable walkthroughs for every area you hold, including the two-minute *Getting started* tour. This knowledge base — searchable articles for every feature, from sign-up to ...
Frequently asked questions
Do I need an NHS email address? Yes — self-serve Nexus accounts require an @nhs.net or nhs.uk address. Is there really a free tier? Yes — and it's permanent, not a trial. The benchmark dashboards (practice, PCN, ICB, funding, data sources) are free ...
Data protection and where the data comes from
Two kinds of data, kept apart Published NHS data powers the benchmark dashboards, Funding & equity, Find a GP and AI Insights. It is public, aggregate data — QOF results, GP Patient Survey, workforce and payments publications, CQC ratings and so on — ...
A menu item is missing
Nexus hides what you can't use, so a "missing" menu is almost never a bug. Run down this list: Package — does your organisation hold the feature? Menus only appear for packages you hold. Admins can check with support; options are on the in-app ...