FFT
Before your first FFT send — the two documents you accept
FFT invitations go to your patients, so two governance documents must be accepted by a practice administrator before the first send. Until both are accepted, sending is blocked — the block is enforced by the system, not just a reminder, and you'll ...
How patients respond to FFT
Understanding the patient's side helps you answer their questions — and trust the anonymity story yourself. The patient experience The patient receives an invitation by email or SMS with a personal link. The link opens a simple response page — no ...
Getting started with the Friends & Family Test
The FFT area runs your Friends & Family Test end to end: upload the patients you've seen, send invitations by email or SMS, and review the results and free-text comments — with responses collected anonymously. The FFT hub FFT in the header opens the ...
FFT channel preferences
Nexus tracks two different things about how patients like to be contacted — and keeps them deliberately separate. Stated preferences What the patient has *told you*: which channels they prefer or find acceptable — email, SMS, NHS App, phone or ...