General support
Basic Template Functionality
Template Layout Template Pages In EMIS when you load a template, the pages of that template are shown on the left hand side of the screen. Users can click on any of the pages shown to navigate to that particular page: Template Sections Within each ...
Using PHE Fingertips data to review practice performance
Introduction PHE have produced a very useful tool to navigate data relating to performance of cancer. This has lots of useful data, but can be challenging to navigate. In this article we detail how to use the tool to review your data and understand ...
Why is a code available for picking for some users but not others
Some users find they are unable to select codes that others use, or that are in Local Enhanced Service specifications. The usual reason for some codes not being seen is because they are "EMIS codes". These are legacy codes that were usually created ...
Correcting Vaccine Entries in patients records arriving via GP2GP (DEGRADE entries)
When patient records are transferred to your practice via GP2GP from a practice that uses a different clinical system, the data will often arrive in EMIS as a "Degraded" data item. This means that a code cannot be appropriately matched to a ...
CQC Searches & Protocols FAQ
CQC inspection teams use a set of searches which have been designed to help them to understand how a Practice manages their patient population, and to identify clinical situations which should not be happening. Primary Care IT has adapted these ...
Seasonal influenza Immform uptake reporting
This folder, found within folder 016 Seasonal Influenza, is provided for use whenever the automatic Immform extract fails. Practices are able to use this folder to quickly collate the numbers required for a manual submission. Immform reporting The ...
Why is my patient on the Learning Disabilities register?
NHS England added approximately 300 codes to the Learning Disability reference set in November 2023. Many of these codes were either new, or variations on existing conditions. There were however a number of new codes which initially presented some ...
Medical Examiner Process
Overview/Purpose This article covers the new Medical Examiner Referral process. We explain: Background information about the process Important changes to be aware of How to find resources within the PCIT toolset to make the process as smooth as ...
Known system code issues (EMIS)
This article details known problems with codes and reference sets which can impact on QOF and other reporting mechanisms. LD_COD codes removed (25/07/2024) A customer contacted EMIS querying why a patient was no longer on the Learning Disability ...
Mail merging documents to patients identified in searches
In EMIS it is possible to mail merge a document against a list of patients identified in a search. This can be useful where you want to bulk send letters to patients. To do this, identify the search you want to bulk add the document to: In this ...
Why is an alert showing that my patient is eligible for a vaccination?
We often receive queries about why the red alert box is saying that a patient is eligible for a particular vaccination. This is often flu, pneumo, shingles, or COVID. The Practice has usually already spent time reviewing the record to work out why ...
Why do we use Reference Sets?
What are Reference Sets? Reference Sets (or refsets) are collections of codes which have been arranged into groups to represent a general condition or an event. Also known as Code Clusters, they help to identify similar codes. The refsets for primary ...
Changes to shingles vaccine programme 2023
Prior to 1st September 2023, the shingles vaccination had generally been available on the NHS to patients aged 70-79 through a phased roll out based on a patient's age. In September 2023, a update to guidance represents a significant change in who ...
Building searches to track appointments
You may wish to run some searches on your appointment book to understand provision and uptake of appointments, as well as other markers of appointments. EMIS Web provides two different modules to achieve this, each with a different purpose and set of ...
Mobile and email contact lists
This article describes how searches and reports for mobile numbers and email addresses can be used. These will form part of a future release of the 020 Practice Administration folder. If you are interested in using these searches (if only to identify ...
Searches and protocols not picking up recent blood results
Problem: Patient not showing up in a search despite downloaded blood results being visible on the record *OR* tool such as OneResults showing incorrect information despite results being visible on the record. Cause: Lab does not send fully coded ...
Batch adding a calculation in EMIS
EMIS Web allows for certain clinical scores to be calculated in bulk on the population included list of a search. The possible calculations are: BMI QCancer QDiabetes QFracture QRisk2 QStroke Instructions for batch running a calculation Build and ...
Reviewing automatically extracted data through GPES
Every month, quarter, or year, data is automatically extracted from Practice systems to support payment mechanisms for QOF and enhanced services. Sometimes when reviewing the figures in CQRS it may be helpful to go back to the indicator and ...
Setting up consultation properties - the box that opens when starting a consultation with the types of consultation offered
When starting a consultation, the user is offered the ability to edit the consultation properties: The user can change the consultation type by clicking on the arrow at the right hand side of the currently selected Consultation Type: If the user ...
How to raise a case with EMIS Now
Go to EMIS Now https://www.emisnow.com/csm?id=emis_landing Sign in with your surgery’s account Go to the support drop down in the top right Click this and select create a case Fill in the form with the appropriate information about the issue. Make ...
Editing prescription durations
For EMIS to work out whether a patient is overusing their medication, it needs to know how long the prescription is due to last. Making sure this information is accurate is important because usage information affects how medication is issued and is ...
How to set overuse of inhalers protocol live
There is already a protocol within EMIS that highlights overuse of inhalers. You can find this by going into either Resource Publisher or Template Manager. If you go into the EMIS library, navigate to the location seen below: There you will find a ...
How to see details of medication issued
How to see details of medication issued Overview This article shows you how to navigate your way around the medication screen to see details of current and previous drug issues. Navigate to the medication page: After loading a patient, click on the ...
Delay loading alert pop-up box
Safety Advisory Notice: Delay loading Alert Pop-up Box Some customers have noticed that the Alert pop-up box in EMIS has been delayed in appearing when loading new patient records. EMIS have acknowledged this issue and are investigating it as a ...
Degraded codes in EMIS Web
When browsing the Care History in EMIS Web, users may occasionally find code terms which have a red [DEGRADE] as a prefix. These can occur when a patient's electronic record is transferred via GP2GP from another system; this could be from another ...
Summary of PCSE and Practice responsibilities for managing smears
PCSE Practice Call and recall Ensure all women are included in the programme Check with the GP Practice to ensure invitation is appropriate (Prior Notification Lists/e-PNL) Send a disclaimer letter to women who wish to opt out of screening and are ...
Importing searches into EMIS
This article details how to import search files (xml suffix) into your EMIS Web system. You will have downloaded these from the PCIT hub. When you download a file from the PCIT hub, this will be stored on your local computer - you will either need ...
Cervical Screening Recall searches
Recall and exception reporting searches for Cervical Screening All of the searches in this folder as based on a parent population of 'Eligible for cervical screening'. Patients with adequate cervical screening within the appropriate timeframe have ...
Why are patients now appearing on QOF registers after SNOMED transition?
A common theme after transitioning from Read v2 to SNOMED was for Practices to discover that patients had been added to their chronic disease registers. The numbers were not often large, but had the potential to make the patient aware they were now ...
History of drug allergy
Users who have added or issued medication on EMIS will have almost certainly come across warnings about the patient's allergy to a particular medication. This is a built-in safety feature of EMIS Web designed to stop users accidentally issuing ...
Why does EMIS hold when I first load the OneLauncher?
Some users may experience a pause when they load the OneLaunchers for the first time after logging into EMIS Web. Our development team have noted that when loading the OneLauncher for the first time (each day) after logging into EMIS Web, it hangs ...
Why am I seeing random letters in a protocol?
Some users may encounter strings of random letters during their work activity. It may appear in predefined associated text in templates, in multiple choice questions of protocols, and the tooltip when hovering the mouse over the red box. This is an ...
Adding hospital medication
EMIS provides the ability to record medication which is prescribed by third parties such as hospitals. This is a useful clinical safety feature to guide primary care clinicians in being aware of all medication a patient is taking. Typically such ...
Template Manager crashing
Sometimes when searching for an item, Template Manager will crash. A proposed resolution is through careful selection of the search function. Instead of pressing the top half of the spyglass to search, click the lower half and search for the specific ...
EMIS alert box flickering
We are aware of a number of instances recently where users experience flickering when trying to view the tooltip information by hovering the mouse over OneResults or OneMonitoring in the red/pink EMIS alert box. The flickering is caused by EMIS being ...
Preferred synonyms on EMIS templates
In April 2021 it was brought to our attention that a code used in the OneTemplate was technically incorrect. It transpired that the original code term had been updated automatically to the 'preferred synonym'. The code in question was originally ...
Mapping appointment slots to the National Standard
As part of the 2021/22 Network Contract DES, Practices in England are required to map their appointment slot types to a national standard. NHS Digital published a set of national slot categories in 2020, and EMIS released a feature as part of version ...
Problems with loading templates
A number of practices have highlighted to us that they are having issues with loading templates within EMIS. As with most complex problems, there is a swiss cheese cause to many of the issues that occur. In this article we're going to highlight the ...
Quick codes and text
This guide will show you how to set up quick codes and text within EMIS Web. This feature allows you to set up short cut codes, that automatically enter pre-defined text into the record. This can be really handy for repetitive text that you need to ...
There is not enough available memory for EMIS Web to remain fully function - error message
This is a common error seen at the moment in EMIS and an easy one to fix: ...
Next page