Imported results are not showing on OneResults

Occasionally clinical staff report that most recent results they can see on EMIS are not being displayed on OneResults, which may be suggesting that bloods are overdue.

Why does this happen?

In nearly all circumstances where customers have raised this query to Primary Care IT, the original lab report was manually downloaded. A tell-tale sign is that the tests appear in grey italics, and have a UC hyperlink to the right of the numeric result.

Occasionally where new types of test have been introduced (eg: quantitative immunochemical test or CKD-epi) there may be a period of delay where either the lab or EMIS does not have the coding in place to automatically match the result.

Not all downloaded results will have this problem - in some areas using ICE, we know that manually downloaded results are just as well coded as the original results sent by the lab. Individual labs are responsible for how result interchange messages are coded. 

What does it affect?

Not just OneResults! Protocols may also report 'old' data as the latest.

In theory QOF could be affected if a result such as HbA1c or lipids are not recognised, and some searches used by CQC look for recent blood tests.

How can it be fixed?

See this article Managing codes on lab reports for instructions on how to fix the problem. Matching codes will only have an effect on the report being fixed as well as any similar results downloaded for any patient in the future. 

If this is a common issue, consider discussing with neighbouring Practices to find out if they have similar problems. Consider raising it as a clinical safety issue with your ICB or CSU who may be able to liaise with the local lab to improve the way reports are sent.

• Related Articles

• Searches and protocols not picking up recent blood results

  Problem: Patient not showing up in a search despite downloaded blood results being visible on the record *OR* tool such as OneResults showing incorrect information despite results being visible on the record. Cause: Lab does not send fully coded ...

• OneResults & OneMonitoring

  Introductory video The following video gives you an introduction to OneResults and OneMonitoring and how they work: Version 5.2 release notes This update sees some pretty advanced updates to OneResults and OneMonitoring OneResults A change to the 1 ...

• Why is an alert showing that my patient is eligible for a vaccination?

  We often receive queries about why the red alert box is saying that a patient is eligible for a particular vaccination. This is often flu, pneumo, shingles, or COVID. The Practice has usually already spent time reviewing the record to work out why ...

• OneResults Product Specification

  OneResults Product Overview OneResults is a unique tool designed to inform users about most blood tests needed for a patient based on their medications or conditions. It provides crucial information on whether these tests are up to date or ...

• OnePriority Handbook

  OnePriority Handbook Introduction 2 Background 2 Personalisation 2 OneRecall Subscribers 2 Feedback 2 Disclaimer 2 Installing the Searches 3 Subscriber Install 3 Non Subscriber Install 4 How to use the package 7 Run the searches 7 Use the Results 7 ...