Help yourself first
- In-app guides — the Guides (
?) menu in the header has walkthroughs you can open again for every area you hold, including the two-minute *Getting started* tour.
- This knowledge base — searchable articles for every feature, from sign-up to the build tools.
- Your organisation admin — for anything about your own access (approvals, roles, missing features, billing), your practice's Nexus admin can usually fix it faster than support: Practice → Team members and Practice → Billing are theirs.
Contacting support
Email support@primarycareit.co.uk. To get a fast answer, include:
- your organisation name and ODS code (shown on Practice → Settings)
- the page you were on and what you were trying to do
- what happened, including any error message word for word
- a screenshot if you can
What support will never ask for
Support will never ask for your password or a two-factor authentication code.
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