Nexus includes interactive, step-by-step walkthroughs that run inside the app, spotlighting the part of the screen each step is talking about.
The welcome tour
The first time you sign in, a short Getting started tour starts automatically — a quick lap of your menus, dashboards and team settings. It takes about two minutes, and you can leave at any point with Skip.
The tour is tailored to you: free NHS data access users get a tour of the benchmark dashboards, while organisation users see the areas their packages unlock (and admins get an extra step on inviting the team).
Replaying guides
Open the Guides menu — the ? icon in the header — to replay any walkthrough whenever you need a refresher. As well as the welcome tour, you will find focused guides for the features your organisation holds, for example:
- Dashboards — scope and period pickers, benchmark tiles, funding and data sources.
- Managing your team (admins) — inviting colleagues and member roles.
- Medicus build tools — the end-to-end walkthrough of forms, questionnaires, searches, dashboards and library items.
- Individual guides for Forms, Questionnaires, Medicus Searches, Medicus Dashboards and Library Items.
The menu only lists guides relevant to you — you won't see a guide for a package your organisation doesn't hold.
For admins: tracking your team's progress
Organisation admins can see who on the team has completed the getting-started tour and other guides, from the Guide progress panel on Practice → Team members. See Tracking your team's onboarding.
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Getting help
Help yourself first In-app guides — the Guides (?) menu in the header has replayable walkthroughs for every area you hold, including the two-minute *Getting started* tour. This knowledge base — searchable articles for every feature, from sign-up to ...
A menu item is missing
Nexus hides what you can't use, so a "missing" menu is almost never a bug. Run down this list: Package — does your organisation hold the feature? Menus only appear for packages you hold. Admins can check with support; options are on the in-app ...
Tracking your team's onboarding
Once your team is invited, you can see who has actually found their feet — without asking around. The Guide progress panel On Practice → Team members, admins can expand the Guide progress panel. For each member it shows: whether they've completed the ...
Why can't I see a feature?
Nexus shows you only the features you can actually use. If a menu item or page someone else has is missing for you, it's almost always one of these: 1. Your organisation doesn't hold the package Menus are driven by your organisation's packages. If ...
Finding your way around
Everything in Nexus is reached from the header at the top of the app. What you see depends on the packages your organisation holds and your role — menus you are not entitled to are simply not shown. The header menus Resources — everything your ...