Your first sign-in

Your first sign-in

Setting your password

How you get your password depends on how you joined:

  • Organisation sign-ups and access requests — once approved (usually 1–2 working days), you receive an email with a link to set your password.
  • Invited team members — you set your password when accepting the invite.
  • Free NHS data access — you chose your password at sign-up; just confirm the email link first.

Then sign in with your email and password from the Existing user option on the home page.

Two-factor authentication (organisation accounts)

Accounts on the paid GP platform must set up two-factor authentication (2FA) on first sign-in — an extra security step required because the platform handles clinical tooling:

  1. After signing in you're shown a QR code. Scan it with an authenticator app on your phone (e.g. Microsoft Authenticator, Google Authenticator, or any TOTP app). You can also enter the secret manually.
  2. Enter the 6-digit code the app shows to verify, and you're in.

On later sign-ins you'll be asked for a current 6-digit code from your app (codes change every 30 seconds). Tick Trust this device for 7 days to skip the prompt on that device for a week.

Free NHS data access accounts don't require 2FA — they only touch published, aggregate data.

Your first few minutes

  • The Getting started tour starts automatically — a two-minute lap of your menus, dashboards and settings. You can replay it any time from the Guides (?) menu.
  • Switch between light and dark mode with the theme toggle in the header.
  • If you're the organisation admin, your next stop is inviting your team.

Trouble signing in?

See Sign-in problems — it covers forgotten passwords, unconfirmed emails, pending approval, and disabled or lapsed accounts.

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