Hide patient details for support

Hide patient details for support

If you are sharing your screen for remote support or if you are taking a screen capture, it is imperative to hide patient details.
This is easily achieved in SystmOne and results in the demographic box showing the words "Patient details hidden" instead of the patient's full address, DOB etc.
This option to hide patient identifiable information does not guarantee that all patient identifiable information will be concealed e.g. Letter receipt in journal.  Becore using this option to demonstrate on a real patient record, ensure you privately test all the functionality to be demonstrated to ensure that no breach of patient confidentiality will take place.
These are the steps to take:
  1. Select the user menu (from the top toolbar)
  2. Select the User preferences -> Miscellaneous option
  3. Tick the button for Hide patient identifiers as below:

  1. F10 search to identify the patient using the correct NHS number so only one paitent is displayed in the results screen (avoid searching via name as several names could be returned in results), you will only see xxxxxx's for patient details as shown below:

  1. This will result in the patient demographic box then appearing as below (and addresses within the new journal will appear as xxx's):


  1. When in the record, you will see that the save icon is greyed out so saving the record is disabled while this function is selected
  2. Go back to  User-> User preferences -> Miscellaneous option to remove the tick from Hide patient identifiers to return to seeing patient details again
  3. You will need to re-retrieve the paitent record to be able to save any data you want to add to the record again.