Display Issue with Increased SystmOne Font Size

Important Notice: Template Display Issue When Using Increased Font Size in SystmOne

Introduction 

We have identified a display issue that occurs when SystmOne users increase their system font size.  This can affect how some of our templates appear, making them harder to read and navigate. 

What happens

When the font size is increased:
  1. Text may cut off mid-sentence, making instructions or field labels unclear 
  2. A scroll bar may appear next to fields, forcing you to scroll to see the full text. 
  3. The overall layout can shift, causing certain fields to appear out of context

Correct Display

The template displays all fields and instructions clearly.

Display Issue (Increased Font Size) 

With larger font size enabled, text is truncated and scroll bars appear, making some fields difficult to interpret. 
 

Why This Matters 

If you cannot see the full wording of the field instruction, there is a risk of: 
  1. Misinterpreting the question or requirement
  2. Entering incorrect or incomplete data

How to Fix it

To ensure our templates display correctly: 
  1. Reset the SystmOne font size to default setting i.e. 0.   
    1. To do this, go to System on the SystmOne Toolbar --> PC Setting --> User Interface --> Font Size --> Adjust the font size on the right
     
     2. Log out of SystmOne and log back in for the change to take effect.   
     3. Reopen the template to confirm that all fields and labels are fully visible.
     4. If there are still issues, you may need to adjust the PC settings themselves - see below screenshot.

Recommendations

  1. If you feel you need to increase the font size, we recommend setting it to no more than +1 in SystmOne
    1. Alternatively, you can adjust Windows settings to decrease the screen resolution, or increase the font size (type 'Display' into the Windows search bar and click the 'Display Settings' option that appears):


  2. If you see a scroll bar next to any text box, make sure you scroll through the full text before making a selection, to ensure you are clicking the correct field. 

    • Related Articles

    • Using OneCoding Template

      Purpose: This template is for use by clinical coders when receiving external communications from other agencies. What does it actually do? It is designed to contain everything a clinical coding team would need to process letters, record relevant ...

    • Using PCIT SystmOne Letter Template - Norfolk & Waveney

      Introduction The PCIT Letter template provides a single, central location for accessing referral letters and and forms across Norfolk & Waveney and West Suffolk. The template contains a comprehensive set of documents designed to support ...

    • Important Notice: Template Link Issue - Greyed Out Buttons

      Introduction We have identified a template issue that can occur when PCIT templates are updated within SystmOne. These updates can affect template links, making them impossible to click on ('greyed out'). This issue most commonly affects the PCIT ...

    • Using OneTravel Advice & Vaccination Template

      The OneTravel template has been developed to help clinicians in Primary Care record travel vaccinations with ease. It has the following pages: Cover Page Other pages Communications Log Primary Care IT is pleased to announce that it is releasing the ...

    • Using the QOF Template

      Introduction This support article is designed to help clinicians understand and effectively use the Primary Care IT QOF template within SystmOne. The template has been developed to streamline QOF activity recording by bringing together key indicators ...