Insight Credits explained

Insight Credits explained

AI Insights is metered in Insight Credits: each question consumes credits according to how much analysis the AI performs. This keeps the pricing fair — light use costs little, heavy analytical use pays its way.

Your balance

Your organisation's balance is shown as a chip at the top of the AI Insights page (e.g. "*120 credits*"). Every member of the organisation draws from the same balance.

Roughly what questions cost:

  • Quick mode: ~2–8 credits
  • Standard mode: ~10–30 credits
  • Deep mode: ~50–150 credits

The exact cost depends on how much work the answer took; it's deducted after the answer completes.

Buying credits (admins)

Organisation admins can top up:

  1. Press Buy credits on the AI Insights page (it also opens automatically if you run out mid-question — "*Top up to continue*").
  2. Choose a credit pack.
  3. Complete payment through Stripe's secure checkout.

Credits are added to the organisation balance immediately after payment. Members who aren't admins see a prompt to ask their admin to top up.

Monthly budget cap (admins)

To keep spend predictable, an admin can set a monthly cap on credit consumption from the budget panel on the AI Insights page. The page shows month-to-date usage against the cap; when the cap is reached, further questions are declined until the new month (or the cap is raised). The cap is enforced server-side, so it genuinely can't be exceeded.

If a question is declined

  • "Top up to continue" — the balance is empty; an admin needs to buy a pack.
  • Budget reached — the monthly cap has been hit; an admin can raise or clear it.
  • Subscription inactive — the organisation's subscription needs attention; see Managing your subscription and invoices.

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