Managing your subscription and invoices

Managing your subscription and invoices

Everything billing-related lives at Practice → Billing. Members can see the subscription status; only organisation admins can manage payment.

What the Billing page shows

  • Status — Active, Free trial, Payment overdue, Cancelled or Incomplete, with your renewal or trial-end date. A reminder appears when renewal is within 14 days.
  • Pricing breakdown — registered patients × your per-patient rate = the monthly total. To change the patient count, use Practice → Settings.

Managing payment (admins)

  • No card on file yet (e.g. you're on a trial): press Subscribe now to set up payment through Stripe's secure checkout.
  • Already subscribed: press Manage billing in Stripe to open the Stripe billing portal, where you can update your card, download invoices and manage the subscription.

Payments are processed by Stripe — Nexus never stores your card details.

How billing works

  • Pricing is per registered patient per month; your patient count comes from the latest NHS publication or your own figure in Practice → Settings.
  • Your card is validated and saved at sign-up but nothing is charged until your account is approved — or until your free trial ends if you started with one.
  • Invoices are issued monthly through Stripe.
  • Plan changes take effect from the next billing cycle — use the billing page or contact support@primarycareit.co.uk.

If payment lapses

If a trial ends without a card, or a payment fails, access is paused:

  • Members see a notice that access is paused until an administrator adds a payment method.
  • Admins are directed to the Billing page — adding or fixing the payment method restores access automatically once the payment goes through.

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