Related Articles
Why can't I see a feature?
Nexus shows you only the features you can actually use. If a menu item or page someone else has is missing for you, it's almost always one of these: 1. Your organisation doesn't hold the package Menus are driven by your organisation's packages. If ...
In-app guides and the Guides menu
Nexus includes interactive, step-by-step walkthroughs that run inside the app, spotlighting the part of the screen each step is talking about. The welcome tour The first time you sign in, a short Getting started tour starts automatically — a quick ...
Sign-in problems
Work through the symptom that matches what you're seeing. "Invalid email or password" Use Forgot password? on the sign-in form — enter your email, then type the 6-digit code from the email we send. (This is also how brand-new users set their first ...
Finding your way around
Everything in Nexus is reached from the header at the top of the app. What you see depends on the packages your organisation holds and your role — menus you are not entitled to are simply not shown. The header menus Resources — everything your ...
Getting help
Help yourself first In-app guides — the Guides (?) menu in the header has replayable walkthroughs for every area you hold, including the two-minute *Getting started* tour. This knowledge base — searchable articles for every feature, from sign-up to ...