What does it look like?
Depending on the review undertaken, the offer will appear accordingly:
Supporting CQC key areas
Safe
- S1 Are there reliable systems, processes and practices to keep people safe and safeguarded from abuse?
- S4 Do staff have all the information they need to deliver safe care and treatment to people who use services?
Effective
Assessing needs and delivering evidence-based treatment
Staff skills and knowledge
- E1 Are people’s needs assessed and care and treatment delivered in line with current legislation, standards and evidence-based guidance to achieve effective outcomes?
- E3 Do all staff have the skills, knowledge and experience to deliver effective care and treatment?
- E4 How well do staff, teams and services within and across organisations work together to deliver effective care and treatment?
- E5 How are people supported to live healthier lives and how does the service improve the health of its population?
Caring
- C1 Are people treated with kindness, respect, and compassion and given emotional support?
Responsive
Person-centred care
Taking account of the needs of different people
Timely access to care and treatment
- R1 Are services delivered to meet people’s needs?
- R2 Do services take account of the needs of different people, including those in vulnerable circumstances?
Well-led
- W1 Is there the leadership capacity and capability to deliver high-quality, sustainable care?
- W2 Is there a clear vision and credible strategy to deliver high-quality sustainable care to people who use services, and robust plans to deliver?
- W3 Is there a culture of high-quality, sustainable care?
- W4 Are there clear responsibilities, roles and systems of accountability to support good governance and management?
- W5 Are there clear and effective processes for managing risks, issues and performance?
- W6 Is robust and appropriate information being effectively processed and challenged?
- W7 Are the people who use services, the public, staff and external partners engaged and involved to support high-quality sustainable services?
- W8 Are there robust systems and processes for learning, continuous improvement and innovation?
System Dependencies:
This is dependent on users coding the appropriate reviews, but otherwise automatically launches.
System Trigger
Automatic triggers
System Trigger: Save a consultation
Run mode: Always run
Enable trigger for: All clinical team members
Fitting your practice
Alert your team that if activated they will be offered a care plan at the point of saving a consultation for those reviews where one is needed.